1-800-922-2301

Hair Brush - Limited Lifetime Warranty

(only valid on specific brush models)

WHAT IT COVERS: Manufacturer's defects


WARRANTY DOES NOT COVER:

  • REGULAR WEAR & TEAR: Example: plastic bristles wearing out over time
  • ABUSE: Example: overheating bristles or brush with blowdryer
  • PHYSICAL TRAUMA: Example: breakage or damage not due to defect
  • REPLACEMENT BRUSH: Our warranty provides a one-time replacement.
    Please note that your replacement brush is not covered by the warranty.


WHERE IS THE WARRANTY VALID: Valid only in the United States (excluding territories). Brush must be purchased from an authorized reseller (professional beauty supply or salon). Void where prohibited.

HOW IT WORKS:
STEP #1: E-mail info@oliviagarden.com (if unable then call 1-800-922-2301) & include the following:

  • Date of brush purchase
  • Business name where brush was purchased
  • Copy of your purchase receipt (if available)
  • Picture(s) of brush showing its current condition & problem
  • Name (on handle) & reference # of brush (could be at top of brush, at the neck or on the handle)
  • Your full name, mailing address & phone number
STEP #2: Upon receipt of your email, Olivia Garden will email you a Return Authorization number (RA#). With this number clearly written on the outside of the box, please return the brush to: Olivia Garden, 2805 Verne Roberts Circle, Antioch, CA 94509, Att: Warranty Department. Very important: include RA# on the outside of the box.

STEP #3: Upon receipt of your brush, our warranty department will review the brush. If our evaluation reveals that brush is defective from manufacturing (as outlined above), Olivia Garden will mail you a new replacement brush. Please allow 1 to 2 weeks for mailing.

IMPORTANT: Do not throw away defective brush as this will void its warranty.

 

Shear Collection - Limited Lifetime Warranty

Olivia Garden shears carry a Lifetime Warranty against manufacturer’s defects. We will repair or replace defective shears at no charge. Please call 1-800-922-2301 or e-mail info@oliviagarden.com with explanation and simply return the shears to us with sales receipt. Warranty covers manufacturer’s defects. Valid only in the United States (excluding territories).

WARRANTY DOES NOT COVER:

  • Damage resulting from accidents, mishandling or abusive use (knocks, dents, dropping, etc.), improper use, or unauthorized alteration or repair
  • Consequences of normal wear & tear
  • Aging
  • Oxidation, rusting, or contact with chemical or cleaning products unsuitable for metal shears
  • Malfunctions resulting from accumulation of dirt, hair or foreign material

 

Cara® Shear Collection
Limited Lifetime Warranty

Olivia Garden Cara Shear is an original Olivia Garden creation, made and tested to meet the traditional high quality standards of Olivia Garden. Every Olivia Garden Cara shear is meticulously crafted from the finest materials including VG-10 Japanese steel. Every single part is subjected to scrupulous inspections. Olivia Garden guarantees the quality of the materials, faultless workmanship and flawless operation.

Olivia Garden Cara Limited Warranty is for an unlimited period against any manufacturing defects under the following conditions: any part found by our technical service to be defective as a result of the manufacturing fault (materials or workmanship) will be replaced or repaired (at Olivia Garden’s discretion) free of charge by Olivia Garden.

WARRANTY DOES NOT COVER:

  • Damage resulting from accidents, mishandling or abusive use (knocks, dents, dropping, etc.), improper use, or unauthorized alteration or repair
  • Consequences of normal wear & tear
  • Aging
  • Oxidation, rusting, or contact with chemical or cleaning products unsuitable for metal shears
  • Malfunctions resulting from accumulation of dirt, hair or foreign material

Each Olivia Garden Cara shear carries an individual serial number which provides record of origin and authenticity. For efficient limited warranty service, please register your Cara shear at the time of purchase through the website at oliviagarden.com/registration.

For warranty repairs, please return shears to Olivia Garden in an appropriate packaging to avoid damage to the shears. Please include a note explaining the problem, your contact information, & proof of purchase. To avoid loss, the use of an insured shipping method with tracking information is highly recommended.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Valid only within the USA for shears purchased within the USA (excluding territories).



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